Returns & Exchanges
We want you to be completely enamored with your purchase. If you are not satisfied, we accept returns on non-custom items within 30 days of delivery.
Initiate Request
Contact our concierge team to receive a Return Merchandise Authorization (RMA) number and a prepaid insured shipping label.
Secure Packaging
Place the item in its original presentation box and secure it inside a shipping carton along with all original certifications.
Ship the Item
Drop off the package at an authorized carrier location. Ensure you obtain a receipt for tracking and insurance purposes.
Inspection & Refund
Once our quality assurance team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing